Who Owns Customer Experience?

With so many functional areas involved in the customer life cycle, creating a unified customer experience strategy can be difficult. Determining who owns that strategy is the most critical place to start. Take the first steps toward overcoming a challenge that 72% of businesses face by reading our eBook ‘Who Owns Customer Experience?”.

The Guide to CX Success
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Here's What's Inside

Customer experience means different things to each business sector, so the task of choosing a solution that works for everyone is equal parts difficult and critical– but with input from customer experience experts and research within the industry, that task just got a whole lot easier.

72% of CEOs say they're responsible for CX initiatives, but only 27% of their team agree

It’s the forward-thinking organizations who take ownership of the customer experience that stand out and win loyal customers over.
Who Owns CX | eBook Humach

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Who Owns Customer Experience?

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