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Humans + Machines That’s Humach

Humach is a team of visionaries, technology enthusiasts, and operational mavens with a universal passion for exceptional customer experience.
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We’re not a new company, in fact, we’ve been here for three decades.

We’ve had a front row seat to the transformation of Customer Experience, as technology revolutionized the ways that customers interact with your brand. Here are just a few reasons why so many world-class brands select Humach as their CX partner:
Guaranteed ROI

Guaranteed
ROI

Tired of promises? So are we. That’s why we guarantee results. See for yourself. Learn More

Customized Training & Development

We don’t deliver a presentation, we facilitate an experience. Learn More

CX Managed Services

From Virtual Service Management to CX Process Consulting, Humach is your CX Partner. Learn More

Humach Labs

Give our suite of AI & automation solutions a test drive in a controlled environment. Learn More

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Security & Compliance

Securing your data and your customer’s personal information is our top priority. Learn More

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Case Studies

Clients trust us to deliver unmatched customer experiences while providing unique business insights. Learn More

We Help Deliver Exceptional Experiences

Many companies respond to the need for change by focusing on technology-driven optimization; but technology alone doesn’t get you where you need to go. To help our clients grow, we focus on three primary areas:

Live Agents

Our work always starts with a human perspective, focusing not just on the customers themselves but also the team responsible for maintaining and improving the experience.

Digital Agents

Delivering exceptional customer experiences requires a transformative agenda that doesn’t replace humans with machines, but instead utilizes the intelligence of both.

Technology Enablement

We leverage technology across our experience strategies, customer touch-points and conversational design to help organizations flourish in the face of disruption.
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