CX Managed Services

Exceptional Customer Experiences

You’re the expert in YOUR own business, not Contact Center as a Service (CCaaS). Let Humach be the experts for you! Our knowledgeable, seasoned Managed Services team will take care of everything. We continually guide and shape your solutions with you to ensure the most modern and cost-effective exceptional customer experiences.

Backed by Business Analysis, Conversational Design Specialists, Support Engineering, and AI Experts, your dedicated manager is a direct point of contact for implementation, training, ongoing support, and consulting. And we continually guide and shape your solution with you to ensure the most modern and cost-effective exceptional customer experiences.

Best of all, we don’t pile you with a list of tasks to complete during implementation and on-going management of your solution. You’re busy enough! During our define stage we will conduct an initial discovery session identifying key data points, and we’ll do the work from there to design and build a great customer experience solution, all managed by Humach. We’re here to do the heavy lifting for you!

Business Analysis

Conversational Design Specialists

Support Engineering

AI Experts

Humach Services

Virtual Services Management

Automation is everywhere! Done right, the best solution can not only save you money but can ELEVATE your customer experience. Respond faster and with consistent quality and messaging. Minimize the impact of staffing issues and volume spikes.

But where do you even start? It can be hard to determine what is right for you, how your customers will respond, and if you’ll actually save money.

If your AI doesn’t make connecting with you faster and easier, you are only spending extra money to create a new source of frustration for your customers. A great digital experience is difficult to achieve without expertise.

At Humach, a skilled conversational design specialist creates guardrails that expertly guide customers through a naturally flowing conversation. The conversation is on-point so that the machine easily recognizes customer intent and delivers results.
Live, skilled humans analyze results and train our AI to reach maximal understanding. We recognize and develop additional skills for automation. This frees your team to handle high-touch transactions that require empathy and judgment calls.

CX Process Consulting

Humach isn’t a vendor, we are a TRUE THOUGHT PARTNER, with you every step of the way. Consultation is inherent in every service we provide at Humach. Humach isn’t a vendor, we are a true thought partner, with you every step of the way. Our team is an extension of your organization, focused on your growth and improvement. We’ll review and suggest the right features that make sense for your budget, your timeline, and your vision. We are continually on the lookout for new technology solutions that will improve your CX outcomes.

Our Approach

Define

What does your “end state” objective look like?
Who are your customers and why are they connecting with you?
What is their experience today and how does that stack up against your competitors?
What differentiates you in the marketplace?
How do you want to change and grow?
What is a day in the life like for your agents, supervisors, and quality teams?
What insights does your management team need to make strong decisions?
What information do you need to share with stakeholders?
What are your immediate pain points and/or objectives?

These questions are some of the many ways that the Humach team gets to know you, becomes embedded in your organization, and focused on your goals. We then leverage speech and conversation analytics to understand why customers are in contact and how you satisfy their inquiries so we can apply AI solutions that do the same.

Design

Humach partners with leading CCaaS, SaaS and AI providers to ensure you have the best possible tools for an exceptional CX. We leverage our relationships and expertise to find and design the right solutions to meet your goals. With your oversight and our recommendations, we’ll reach an optimal CX solution that exceeds not just your customers’ needs, but the requirements of everyone in your organization.

Build

Your team has enough to do. Building and training a team to handle your contact center platform and digital solutions is expensive and takes time. We’re already the experts and will leverage all features to achieve the best outcomes according to your requirements. Our specialists will build your CX flow, crate an intuitive AI solution, and configure specifications to your needs.

Train and Evolve

AI is not auto-magic. It takes attention, skill and dedication to make the machine continue to learn and improve. Our AI tuners know your business and understand your customer intents. We continually monitor for misheard language, conversation misses, and new inputs. We train the AI to listen better, hear more, improve its thinking, and expand the skills it can take on so that you can focus on the interactions.

Grow

We never stop working with you. Your dedicated manager knows your organization. We’ll establish a regular communication cadence to review past performance and discuss new opportunities. We will call out and implement new functionality that improves your CX and UX. Reviewing analytics with you and for you, we will identify areas of needed improvement and take action.

CX Managed Services

Exceptional Customer Experiences

Humach Services

Our Approach

Unlock AI-Powered Solutions for Your Contact Center

Who We are

Careers

CX Services

Why Humach

Resources

Hey there!

Want to see a demo?

CX Managed Services

Exceptional Customer Experiences

Humach Services

Our Approach

Unlock AI-Powered Solutions for Your Contact Center

Who We are

Careers

CX Services

Why Humach

Resources

Unlock the Timeless Power of Humans + Machines in Your Call Center in Just 5 Minutes!

Hey there!

Want to see a demo?