Every customer interaction becomes a learning opportunity— our AI Whisperers™ refine your Digital Voice AI agent, improving its responses, and expanding what it can handle independently.
While your agents resolve complex issues that require human insight, they’re simultaneously training your AI to be smarter, faster, and more capable. The result is a continuous cycle of improvement: your AI gets better with every call, your team becomes more productive, and your customers receive consistent, responsive service.
At Humach, we transform empathetic, customer-savvy live agents into AI Whisperers™, certified professionals who blend human intuition with AI precision. These agents don’t just use AI; they train it, tune it, and elevate it. Check out our AI-certification levels below:
Learning fundamental AI
concepts and how AI
collaborates with humans
to enhance customer
service delivery.
Gain practical experience
through simulated customer
interactions while mastering
AI system operations and
decision flows.
Master advanced AI
patterns and intent
recognition to optimize
model performance and
customer interactions.
Evaluate AI performance
and implement feedback
loops to drive continuous
system improvements and
refinements.
AI-certified agents (aka AI Whisperers) stand out because they are specifically trained to work alongside cutting-edge AI technology. They’re on the phones, understanding issues and opportunities in real-time, and don’t have to wait for quarterly reviews or development teams to make adjustments. Unlike traditional live agents, they don’t just rely on manual processes—they fine-tune and optimize AI systems on the spot, blending human empathy with machine intelligence to deliver a highly personalized, efficient customer experience.
Our AI-certified agents undergo comprehensive training to seamlessly adapt to your processes and systems, allowing for quick deployment and immediate impact. Once certified, they’re ready to integrate into your operations, optimizing AI tools and improving customer interactions right from the start. With expertise in both human engagement and AI technology, they hit the ground running, delivering value fast.
Not all live agents are certified in AI, but we ensure that every agent who undergoes our AI certification training is fully equipped with the skills to work with advanced AI tools. Our AI-certified agents are specially trained to leverage AI, ensuring they can fine-tune technology and provide a more personalized, efficient customer experience.
