Adaptive CX: Reducing the Impact of COVID-19 in Your Contact Center
While the global health and economic crisis has radically altered businesses across the globe, it’s also given us valuable insight on consumer habits and new
While the global health and economic crisis has radically altered businesses across the globe, it’s also given us valuable insight on consumer habits and new
What happens when businesses without disaster relief plans close or suspend services and support unexpectedly? For most businesses, to put it simply, bad things–
2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number
Let’s face it; contact centers are not an easy environment to manage. Every day, contact center agents are bombarded with disgruntled customers, long hours, and
Contact center management is not an easy task. It’s far more than merely scheduling agents. The workplace itself is a stressful arena, filled with constant
Contact center management is not an easy task. It’s far more than merely scheduling agents. The workplace itself is a stressful arena, filled with constant
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
Contact centers aren’t usually the first topic of conversation when it comes to healthcare centers. However, that doesn’t mean they don’t play an integral role
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
There are several unique challenges that plague contact centers within the healthcare community. These shared concerns are what have come to shape the unique processes
Contact centers are no piece of cake operation. In fact, they’re some of the most challenging places to work, and an even bigger challenge to
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Being a great contact center agent doesn’t happen in a day. While many may think that this type of work is a breeze, they couldn’t
Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call
Agent Life The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints,