How To Improve CX With Better Retail Contact Center Practices
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
Contact centers aren’t usually the first topic of conversation when it comes to healthcare centers. However, that doesn’t mean they don’t play an integral role
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
There are several unique challenges that plague contact centers within the healthcare community. These shared concerns are what have come to shape the unique processes
Contact centers are no piece of cake operation. In fact, they’re some of the most challenging places to work, and an even bigger challenge to
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Being a great contact center agent doesn’t happen in a day. While many may think that this type of work is a breeze, they couldn’t
Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call
Agent Life The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints,
The Basics At the core, customer service is simply a business doing what they can to adhere to a customer’s wants and needs. But that
Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
As fans of our content may have already noticed, we talk a lot about enabling technology. A company whose charter is built upon combining humans
AI and Automation Change the Game Artificial intelligence scares most people in the support center industry. We understand the fear as many wonder if it
