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Contact Center Best Practices

The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high standards and wildly

Contact Center Best Practices

Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high

Reducing call center attrition

It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,

Customer Journey Mapping (in 2019)

Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves: Who are my customers?

Improving customer service levels

Improving your customer service is one thing, but reshaping the standards that you and your staff have to uphold is another battle. Attempting to find

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