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The ROI of a Hybrid Staffing Model

During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created

Call Center Rep Skills 101

Call Center Rep Skills 101

According to Zippia, ‘customer service’, ‘communication’, ‘data entry’, ‘telephone calls’, ‘outbound calls’, and ‘other skills’ were six of the most common call center qualifications found

How to Set Up a Call Center

Call Center Setup Requirements

When it comes to resolving issues with a company, customers still prefer to speak on the phone. A 2020 consumer report from Zendesk highlighted that

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What is an Inbound Call Center?

Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch

What is a BPO Call Center?

As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer

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Call Center Outsourcing Pricing

A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as

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Ethical Quandaries of AI: Healthcare

About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and

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The Beginner’s Guide to Compliance

Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an

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