5 Ways Digital Agents Can Increase Your Sales
So much of the conversation around AI implementation in business, including our last couple of blogs, focuses on customer service, and with good reason: chatbots
So much of the conversation around AI implementation in business, including our last couple of blogs, focuses on customer service, and with good reason: chatbots
One thing any event planner will tell you is that making in-person connections is a powerful thing. But, while our current social distancing status is
At Humach, we see our human agents and our digital ones as distinct, essential entities, each with a set of strengths and weaknesses. Neither is
When it comes to consumers, their behaviors, emotions, and influences change but the one thing we know for sure is: people do business with people
While the global health and economic crisis has radically altered businesses across the globe, it’s also given us valuable insight on consumer habits and new
What happens when businesses without disaster relief plans close or suspend services and support unexpectedly? For most businesses, to put it simply, bad things–
According to Gartner, 15% of all customer service interactions will be handled solely by AI. Whether you’re part of the 31% of companies who invested
2019 served as a wake-up call for companies that failed to progress with transformative customer experience improvements. Changes in passive consumerism eradicated a record number
Let’s face it; contact centers are not an easy environment to manage. Every day, contact center agents are bombarded with disgruntled customers, long hours, and
Contact center management is not an easy task. It’s far more than merely scheduling agents. The workplace itself is a stressful arena, filled with constant
Contact center management is not an easy task. It’s far more than merely scheduling agents. The workplace itself is a stressful arena, filled with constant
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative
Contact centers aren’t usually the first topic of conversation when it comes to healthcare centers. However, that doesn’t mean they don’t play an integral role
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
There are several unique challenges that plague contact centers within the healthcare community. These shared concerns are what have come to shape the unique processes
Contact centers are no piece of cake operation. In fact, they’re some of the most challenging places to work, and an even bigger challenge to
