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How to Set Up a Call Center

Call Center Setup Requirements

When it comes to resolving issues with a company, customers still prefer to speak on the phone. A 2020 consumer report from Zendesk highlighted that

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What is an Inbound Call Center?

Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch

What is a BPO Call Center?

As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer

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Call Center Outsourcing Pricing

A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as

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Ethical Quandaries of AI: Healthcare

About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and

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The Beginner’s Guide to Compliance

Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an

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