Let’s face it; contact centers are not an easy environment to manage. Every day, contact center agents are bombarded with disgruntled customers, long hours, and

Contact center management is not an easy task. It’s far more than merely scheduling agents. The workplace itself is a stressful arena, filled with constant

The path to the customer is continuously changing and evolving. Customer service experts have come to realize the holistic roadmap to the customer through creative

Contact centers aren’t usually the first topic of conversation when it comes to healthcare centers. However, that doesn’t mean they don’t play an integral role

Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how

There are several unique challenges that plague contact centers within the healthcare community. These shared concerns are what have come to shape the unique processes

Contact centers are no piece of cake operation. In fact, they’re some of the most challenging places to work, and an even bigger challenge to

Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many

Being a great contact center agent doesn’t happen in a day. While many may think that this type of work is a breeze, they couldn’t

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer