3 Ways to Protect your Brand Experience during Pressing Labor Shortages
So much has been made about the Great Resignation that it appears to have become part of our reality. But is that true? Any time
So much has been made about the Great Resignation that it appears to have become part of our reality. But is that true? Any time
According to McKinsey, nearly 70 million workers left their jobs in 2021. Journalists have dubbed it the “Great Resignation” in response to these staggering statistics.
When the term Artificial Intelligence (or AI for short) was first introduced into the lexicon of the business world, it sounded scary. Was society finally at
Organizations across the globe have enhanced their service offerings in recent years by outsourcing specific components of their core operations. Contracting out to fulfill certain business
According to Zippia, ‘customer service’, ‘communication’, ‘data entry’, ‘telephone calls’, ‘outbound calls’, and ‘other skills’ were six of the most common call center qualifications found
Call center technology has always been ahead of the curve, but now it’s evolving at unprecedented rates. By the end of 2024, 75% of enterprises
Reports show that 94% of customers are more likely to recommend a company if they feel that they have received very good customer service. With
When it comes to resolving issues with a company, customers still prefer to speak on the phone. A 2020 consumer report from Zendesk highlighted that
Smart companies do whatever they can to reduce costs and maximize efficiency. According to a recent Deloitte survey, the number of global companies pursuing cost
Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch
As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer
Call center industry trends in 2021 are laser-focused on customer experience. And, quite frankly, when you consider the findings of the below study, it’s an
Outsourced services have quickly grown into a set of best practices used by companies of all sizes. According to market research reports, the business process
A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as
About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and
“Here we go,” you think before morosely tapping out the 1-800 number on your dial pad. You only have a ring’s worth of time to
Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an
More often than not, the stories we hear about AI and customer experience are either warning us against nefarious practices or recollections of a negative
