Reducing call center attrition
It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,
It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,
Silos often live in larger companies or those that have grown quickly and haven’t been able to make agile operational decisions. It’s a fairly common
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves:
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves: Who are my customers?
Technology trends for call centers in 2019 In the past few years we’ve seen some impressive leaps in technology for call centers. Some of these
Improving your customer service is one thing, but reshaping the standards that you and your staff have to uphold is another battle. Attempting to find
At Humach, we’re obsessed with the customer experience. While this concept has been around for ages, it has just recently become the driving force for
Typically, when a customer calls in to your call center it is for a question — or possibly, a complaint. Either way, this is a
It’s about to be the most wonderful time of the year, or the most stressful. This depends on what side of the spectrum you’re on.
Outsourcing is no secret, especially when it comes to call centers. There’s a reason why enterprise level companies choose to outsource their call center operations.
The ways in which customer experience has transformed the way we do business is essential. Understanding the models and strategies behind the most successful companies is
Customers expect a great experience. Their expectations have risen over the years creating a need for companies to put great emphasis on customer satisfaction. This
It may seem like in-house contact services would be a better fit for healthcare centers, but is that really true? The burden of training, staffing,
Giving customers your all means putting your heart into it — and you know the saying. Home is where the heart is. Outsourcing is often
Retailers know just how important sales data can be. These metrics paint a picture of how well your business is doing — but they also
Customer loyalty is the new name of the game. Call centers provide an excellent chance for your business to shine and retain customers. All while
You’d think we’d be done with this by now. You’d think in 2018, this issue would have been a distant memory that we could look
