Why More Contact Centers Are Taking It To The Cloud
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Being a great contact center agent doesn’t happen in a day. While many may think that this type of work is a breeze, they couldn’t
Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call
Agent Life The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints,
The Basics At the core, customer service is simply a business doing what they can to adhere to a customer’s wants and needs. But that
Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
As fans of our content may have already noticed, we talk a lot about enabling technology. A company whose charter is built upon combining humans
AI and Automation Change the Game Artificial intelligence scares most people in the support center industry. We understand the fear as many wonder if it
It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,
Silos often live in larger companies or those that have grown quickly and haven’t been able to make agile operational decisions. It’s a fairly common
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves:
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves: Who are my customers?
Technology trends for call centers in 2019 In the past few years we’ve seen some impressive leaps in technology for call centers. Some of these
Improving your customer service is one thing, but reshaping the standards that you and your staff have to uphold is another battle. Attempting to find
At Humach, we’re obsessed with the customer experience. While this concept has been around for ages, it has just recently become the driving force for
