Customer Service Driving Customer Loyalty
The Basics At the core, customer service is simply a business doing what they can to adhere to a customer’s wants and needs. But that
The Basics At the core, customer service is simply a business doing what they can to adhere to a customer’s wants and needs. But that
Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
As fans of our content may have already noticed, we talk a lot about enabling technology. A company whose charter is built upon combining humans
AI and Automation Change the Game Artificial intelligence scares most people in the support center industry. We understand the fear as many wonder if it
It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,
Silos often live in larger companies or those that have grown quickly and haven’t been able to make agile operational decisions. It’s a fairly common
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves:
Technology trends for call centers in 2019 In the past few years we’ve seen some impressive leaps in technology for call centers. Some of these
Improving your customer service is one thing, but reshaping the standards that you and your staff have to uphold is another battle. Attempting to find
At Humach, we’re obsessed with the customer experience. While this concept has been around for ages, it has just recently become the driving force for
Typically, when a customer calls in to your call center it is for a question — or possibly, a complaint. Either way, this is a
It’s about to be the most wonderful time of the year, or the most stressful. This depends on what side of the spectrum you’re on.
Outsourcing is no secret, especially when it comes to call centers. There’s a reason why enterprise level companies choose to outsource their call center operations.
The ways in which customer experience has transformed the way we do business is essential. Understanding the models and strategies behind the most successful companies is
Customers expect a great experience. Their expectations have risen over the years creating a need for companies to put great emphasis on customer satisfaction. This
It may seem like in-house contact services would be a better fit for healthcare centers, but is that really true? The burden of training, staffing,