How Great Customer Experience Improves Brand Awareness
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
Humach launches mAI Pilot: Click here for the press release!
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
Your brand is an investment, one that you’ve more than likely taken the time to carefully craft and build up over time. No matter how
There are several unique challenges that plague contact centers within the healthcare community. These shared concerns are what have come to shape the unique processes
Contact centers are no piece of cake operation. In fact, they’re some of the most challenging places to work, and an even bigger challenge to
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Contact centers are constantly looking for different ways to improve efficiencies and take advantage of the latest and greatest technologies. That being said, too many
Being a great contact center agent doesn’t happen in a day. While many may think that this type of work is a breeze, they couldn’t
Call Centers Outsourcing has made its way into almost every facet of the business world — and it should come as no surprise that call
Agent Life The life of a contact center representative can be a stressful one. Their day is defined by dealing with customer issues and complaints,
The Basics At the core, customer service is simply a business doing what they can to adhere to a customer’s wants and needs. But that
Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
Everyone is obsessing over the perfect customer experience — and for good reason. The customer has always been king, but it is now more apparent
As fans of our content may have already noticed, we talk a lot about enabling technology. A company whose charter is built upon combining humans
AI and Automation Change the Game Artificial intelligence scares most people in the support center industry. We understand the fear as many wonder if it
It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,
Silos often live in larger companies or those that have grown quickly and haven’t been able to make agile operational decisions. It’s a fairly common
Getting into the heads of your customers is an interesting challenge. Even those at the highest entrepreneurial tier are asking themselves:
