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Creating great customer experience

Customers expect a great experience. Their expectations have risen over the years creating a need for companies to put great emphasis on customer satisfaction. This

When to outsource your call center

Delegating tasks is challenging enough. Handing off the responsibility of an entire department, that can be an extremely scary thing to do. Traditionally, keeping everything

Customer Experience Strategy

Why create a customer experience strategy? Companies that focus on customer service strategies achieve better satisfaction rates and increased revenues. Not to mention keeping customers

Omni-channel vs. multi-channel

Unlocking the value in the little things Does your business have a multi-channel or omni-channel customer experience strategy? Do you know the difference omni channel

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