Using your call center to sell (3 tips and tricks)
Typically, when a customer calls in to your call center it is for a question — or possibly, a complaint. Either way, this is a
Typically, when a customer calls in to your call center it is for a question — or possibly, a complaint. Either way, this is a
It’s about to be the most wonderful time of the year, or the most stressful. This depends on what side of the spectrum you’re on.
Outsourcing is no secret, especially when it comes to call centers. There’s a reason why enterprise level companies choose to outsource their call center operations.
The ways in which customer experience has transformed the way we do business is essential. Understanding the models and strategies behind the most successful companies is
Customers expect a great experience. Their expectations have risen over the years creating a need for companies to put great emphasis on customer satisfaction. This
It may seem like in-house contact services would be a better fit for healthcare centers, but is that really true? The burden of training, staffing,
Giving customers your all means putting your heart into it — and you know the saying. Home is where the heart is. Outsourcing is often
Retailers know just how important sales data can be. These metrics paint a picture of how well your business is doing — but they also
Customer loyalty is the new name of the game. Call centers provide an excellent chance for your business to shine and retain customers. All while
You’d think we’d be done with this by now. You’d think in 2018, this issue would have been a distant memory that we could look
The times have changed. The customer experience has completely revolutionized the way successful businesses have either stayed afloat, conquered the seas or shipwrecked. Mob mentality
Running a call center service in-house can be costly. Although there are some benefits to keeping this extremely vital aspect of your business within your
Humach focuses extensively on the impact of customer experience to an organization. Whether we are discussing the effect on revenue, the influence of the customer,
Delegating tasks is challenging enough. Handing off the responsibility of an entire department, that can be an extremely scary thing to do. Traditionally, keeping everything
You may be wondering if Artificial intelligence (A.I.), along with the merging of humans and machines, can improve the customer experience, agent productivity, generate revenue,
Why create a customer experience strategy? Companies that focus on customer service strategies achieve better satisfaction rates and increased revenues. Not to mention keeping customers
Unlocking the value in the little things Does your business have a multi-channel or omni-channel customer experience strategy? Do you know the difference omni channel
