As Vice President of Marketing & Sales, Josh will be joining Humach’s team of contact center veterans, technology innovators, and customer experience solutions experts who are changing the way executives view the contact center.
“Josh’s ability to execute on our vision as a next-generation customer experience brand is why we are excited to have him join our team,” said CEO Tim Houlne. “As a member of the Humach leadership team, he will continue to drive the engine to change the way executives do business, for the better, in the marketplace.”
Reeves has a proven track record in building and scaling BPO operations from start-up, as well as previous leadership roles where he worked with many of the most well-known brands of today. He applies his customer experience knowledge and expertise as a member of several industry boards including, most recently, The University of Houston’s CX Certificate Advisory Panel.
“Humach continues to have explosive growth as a leader in the AI digital agent space, which makes it an honor to join this incredible leadership team. I have watched Humach outperform the industry for a long time and the market is ready for the next wave of AI and automation in the contact center,” said Reeves. “Our mission is to change the way executives conduct business on both the acquisition and service sides by blending the efforts of humans and AI.”
To learn more about Humach’s leadership team, please visit https://humach.com/about-us.