March is Women’s History Month, a time to celebrate and honor the awesome things women have accomplished throughout history and recognize their contributions in Customer
AI isn’t just a buzzword; it’s a transformative force reshaping the DNA of contact center operations—a revolution we’ve championed for years. As we step into
The integration of Artificial Intelligence (AI) into Customer Experience (CX) strategies has prompted a widespread and critical examination of its true cost implications. Is AI
In the dynamic landscape of inbound call centers, Artificial Intelligence (AI) has emerged as a transformative force, reshaping the benchmarks of efficiency and performance. Understanding
In today’s fast-paced business landscape, the integration of Artificial Intelligence (AI) has become pivotal, especially in customer service. AI-powered digital agents are at the forefront
In the ever-evolving landscape of business, integrating Artificial Intelligence (AI) into customer-facing systems is not just a technological upgrade; it’s a strategic imperative that plays
In an era where business dynamics are rapidly evolving, the integration of Artificial Intelligence (AI) into Business Process Outsourcing (BPO) services is reshaping the way
In the journey to optimize Contact Center Return on Investment (ROI), it’s crucial to strike the right balance between the efficiency of Artificial Intelligence (AI)
In an era where speed, efficiency, and personalization are paramount, Artificial Intelligence (AI) is no longer a futuristic concept – it’s a present reality, especially
By Tim Houlne CEO Humach As the power of AI (Artificial Intelligence) grows, it is being utilized in more industries worldwide. Unsurprisingly, AI tools lend
A Humach CX Success Story The Sales Team Expansion Challenge When one of the largest healthcare organizations in the United States sought to expand its
A Humach CX Success Story The Omnichannel Support Challenge In 2020, a government agency desperately needed an efficient solution to facilitate COVID-19 vaccine scheduling amid
A Humach CX Success Story The CX Challenge Our client, the country’s leading online medical database, reduced interaction time by an impressive 60% thanks to
The Consumer is ready! Are you? By Julia Ochinero CMO Humach In the fast-changing world of customer service, AI and digital transformation are game-changers. Julia Ochinero,
Humach Helps Client Boost Efficiency, Save Money By Kolby Harvey Ph.D. Head Content & Conversational Strategist Humach How does an organization improve CX without analytics and
A 24-Hour Success Story that Started with a Disaster By Kolby Harvey Ph.D. Head Content & Conversational Strategist Humach Inundated by a series of “once-in-a-lifetime” disasters,
A Humach Case Study in Healthcare Digital Agents By Kolby Harvey, Ph.D. Head Content & Conversational Strategist Humach The largest professional healthcare organization in the United
Many businesses have some type of customer service, whether it be by email or customer service calls. However, now that customers are reaching out to
