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The ROI of a Hybrid Staffing Model

During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created

Call Center Rep Skills 101

Call Center Rep Skills 101

According to Zippia, ‘customer service’, ‘communication’, ‘data entry’, ‘telephone calls’, ‘outbound calls’, and ‘other skills’ were six of the most common call center qualifications found

How to Set Up a Call Center

Call Center Setup Requirements

When it comes to resolving issues with a company, customers still prefer to speak on the phone. A 2020 consumer report from Zendesk highlighted that

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What is an Inbound Call Center?

Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch

What is a BPO Call Center?

As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer

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