PLANO, Texas, July 8, 2021 /BUSINESS WIRE/
Following a period of significant growth, Humach has announced the appointment of Chief Strategy Officer, Randy Feger, to President. In his new role, Randy will be responsible for leading all organizational operations while communicating and implementing Humach’s vision and digital agent strategy as the company continues to expand.
Randy’s extensive leadership experience includes time as Chief Operating Officer at Working Solutions, the pioneer of the work-from-home model, and nearly thirty years as a Senior Manager at AT&T. Prior to joining Humach, Randy spent six years at AND Agency, as the Chief Operations Officer, developing leadership strategies, managing multi-state operations and multimillion-dollar budgets, working with brands like AT&T, JCrew, and Match.com.
“Randy brings significant experience in both the contact center and technology segments of our business. His experience combined with his successful track record will help guide our digital disruption strategy in the CX market for medium and large businesses. We’re incredibly excited to have Randy on our team,” said Tim Houlne, Humach’s Chief Executive Officer.
“I’m thrilled and proud to take on this new role with the amazing team at Humach. Before I joined the team, I was attracted to Humach’s passion for creating simpler, more innovative, and customer-centric experiences in the contact center. This was something I connected with on a personal level, having spent significant time in the BPO space. Humach genuinely cares about growing brands and delighting customers, acting transparently and responsibly with integrity and empathy, which aligns strongly with my personal values. I’m looking forward to continuing my work with this great team,” said Randy Feger, President, Humach.
Interested in joining the Humach team? Learn more about our culture and explore open positions here.
Founded in 2015, with roots dating back to 1988, Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home™, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions. The company’s managed products and services are designed to augment existing contact center models using collaborative intelligence that leverages the strengths of both humans and machines. Humach simplifies and streamlines customer experiences for the world’s leading brands with agents and technology.