Humach continues to build out its leadership team, bringing on John Thielen as senior vice president of business development.
“John’s insight into the challenges and opportunities for blending technology with human expertise will prove invaluable as he develops strategic partnerships with our clients,” said CEO Tim Houlne. “He is a driver of strong, sustainable revenue growth and a respected leader with extensive experience in the contact center services industry.”
Prior to joining Humach, Thielen served as vice president of sales at West Corporation, a tier one BPO provider. During his tenure at West, he oversaw the efforts of the sales organization responsible for both technology and agent-based solutions across a broad array of vertical markets.
Thielen, a graduate of the University of Nebraska, previously led business development as an executive at First Data Corporation, a multibillion dollar leader in the payments industry. He resides in Omaha, Nebraska.
A key focus of Humach is the seamless and intelligent integration of omnichannel communications for acquiring and supporting customers. “Our goal is to make customer interactions as effortless as possible, enabling consumers to combine voice, chat, text, email, or self-service in any way they choose,” said Thielen. “That means making technology simple so it’s easily integrated into everyday life.”