Humach (humans + machines), a global BPO and tech innovator that combines the creativity and experience of humans with the computational power, analytics and automation of machines, is celebrating the 25th anniversary of its Oelwein center.
On December 7th, Oelwein employees took to the streets as part of the Random Acts of Humach Foundation, a 501(c)3 organization committed to Pledge 1%. To commemorate the occasion, staff members chipped in with generous gestures all over town, including giving out gift cards at local businesses, paying for people’s meals and car repairs, and helping shoppers afford their perfect Christmas gifts.
Humach is considered one of the major employers in the city by the local Chamber of Commerce. Over the course of 25 years, Humach has paid out over $50 million in payroll to Oelwein and the surrounding communities, directly impacting the citizens and their town.
In addition to giving back financially, the customer experience provider has given their time to various service groups to benefit their city. Employees have organized events such as a Relay for Life, school supply drives, food drives for the local Community Cupboard, gathering donations for local animal shelters and performed Random Acts of Kindness.
“We’d like to thank all of our customers for trusting us with their business; without your loyalty, we wouldn’t be here today. Most importantly, thank you to the employees who have helped us keep our Oelwein center going for 25 awesome years,” said CEO Tim Houlne. “Without the people, this center would just be a building. But for 25 years, it’s been home.”
Moving forward, Humach will continue to be a driving force for change in the customer experience industry from its offices in Oelwein, Mason City, Dubuque, IA, Fargo, ND, and from its headquarters in Plano, TX.