Humach, a leading business process and technology outsourcer blending the creativity of humans with the computational power and processes of machines, has secured a growth capital investment from Round Springs Ventures, led by Sean Charnock.
Charnock, who has an extensive track record of operating and investing in successful growth stage technology businesses, will also serve as an advisor. “Humach’s foundation of combining automation, artificial intelligence, and the human experience into an easy to consume product and service offering is paramount in bringing customer success back to the forefront of the overall mission for businesses of all sizes,” said Charnock. “As the business landscape continues to evolve, customer experience has declined significantly and Humach’s ability to change that narrative was a core driver in our decision to invest in the company.”
Founded in 2015, Humach has quickly established itself as a driving force for innovation in the customer sales and support industry. By providing quality agents and a true cloud, dynamically scalable contact center platform. Humach allows its client partners to leverage its flexible and modular platform as needed, allowing companies to quickly adapt to the changing needs of their customers.
“Our goal at Humach, is to change the way companies value the customer experience,” said CEO Tim Houlne. “We are not a typical BPO; we’re a true customer service and sales resource for our client partners, that provides both agents and innovative technology.”
The proceeds from the investment will allow Humach to continue to grow their product and service offering through partnerships, acquisitions and application development.
“Sean’s reputation, strategic input and operational experience, coupled with our team of industry veterans, will help us accelerate our growth and execute on our vision to deliver a vastly better customer experience for our customers,” said Houlne. “This partnership will allow us to expand application development efforts to grow our AI, SMS, and automation offerings as part of our next-generation cloud-based contact center platform.”