Blog

With the increasingly competitive world we live in, companies must do more to keep customers. With more factors than ever before influencing buying decisions, customer loyalty is generally on a downward slope. Brands must now invest heavily in ways to get more people visiting sites...

During the last weekend in April, I had the pleasure of attending the SOCAP Symposium in Chicago. In addition to myself and our SVP of Customer Engagement, Tom Asher, there were over 250 fellow attendees from various industries. It was great to be able meet...

As you may have seen, we recently had the privilege of sitting down for an in-depth discussion with the man who created the legendary culture at Zappos, Dr. David Vik. He provided some great insight on how to set yourself apart from your competitors, how...

Video chat is all the rage right now for customer experience. Already companies are starting to incorporate video chat into their sales and service offerings, and Gartner predicts that 1/5 of the largest global businesses will offer it by 2018. It is becoming more common in...