PLANO, Texas, July 8, 2021 /PRNewswire/
Humach, a world class customer experience outsourcer blending the creativity of humans with the computational power and processes of machines, has added Sean Charnock as President of the company.
“We’re excited to have Sean on board,” said CEO Tim Houlne. “We have a longstanding relationship and I’ve been extremely impressed with his history of successful ventures. Our team has tremendous confidence in his experience and leadership capabilities, which will allow us to accelerate our growth plans.”
Charnock has an extensive background in both operating and investing in companies including successful exits amassing over $4BN. Most recently, he was COO & SVP of ISIGHT Partners which was acquired in 2016 by FireEye, Inc. Prior to that Charnock was Co-Founder and SVP of SoftLayer Technologies where he was integral in its growth from the start of the company to nearly $500MM in annual revenue prior to being acquired by IBM in 2013.
As President of Humach, Charnock will be leading the efforts in expanding the company’s technology portfolio, being a key driver in the overall strategy of Humach, as well as continuing to expand and evolve the customer base. Charnock will also be integral in developing Humach’s capital expansion strategy which will leverage his extensive experience with Venture Capital and Private equity.
“It’s an amazing time to be part of such a future looking organization,” said Charnock. “The humans + machines concept is ripe for explosive growth, especially as we see such amazing technological development and advancement in areas like Artificial Intelligence and Machine Learning. I’m thrilled to be a part of the executive team here at Humach and to bring these concepts to forward-thinking executives around the world.”
Founded in 2015, with roots dating back to 1988, Humach is the leading agent and technology outsourcer behind a suite of cloud-based customer sales and support products that include Humach-at-Home™, AI-powered Digital Agents, top-rated omnichannel platforms, and award-winning customer experience solutions. The company’s managed products and services are designed to augment existing contact center models using collaborative intelligence that leverages the strengths of both humans and machines. Humach simplifies and streamlines customer experiences for the world’s leading brands with agents and technology.