Implementing CLM Solutions with a Human-in-the-Loop (HITL) Approach
Why AI Alone Isn’t Enough in Contact Centers The contact center industry is rapidly evolving, with AI and automation reshaping customer service operations. Large Language
Why AI Alone Isn’t Enough in Contact Centers The contact center industry is rapidly evolving, with AI and automation reshaping customer service operations. Large Language
For business executives navigating today’s technological landscape, conversational AI has become an unavoidable topic of discussion. If this technology hasn’t yet appeared on your radar,
When it comes to resolving issues with a company, customers still prefer to speak on the phone. A 2020 consumer report from Zendesk highlighted that
Outsourced services have quickly grown into a set of best practices used by companies of all sizes. According to market research reports, the business process
Unlocking the value in the little things Does your business have a multi-channel or omni-channel customer experience strategy? Do you know the difference omni channel
As your business grows and begins bringing in more customers, scaling up can be a time-consuming process that leads to a drop off in customer
Running a call center service in-house can be costly. Although there are some benefits to keeping this extremely vital aspect of your business within your
According to McKinsey, nearly 70 million workers left their jobs in 2021. Journalists have dubbed it the “Great Resignation” in response to these staggering statistics.
Is that agent a machine or a human? By Tim Houlne CEO Humach ChatGPT is getting a lot of buzz. People are drawn to the
We all know the stats. You know, the ones about how much cheaper it is to keep existing customers than acquire new ones? According to HubSpot,
According to Gartner, 15% of all customer service interactions will be handled solely by AI. Whether you’re part of the 31% of companies who invested
Giving customers your all means putting your heart into it — and you know the saying. Home is where the heart is. Outsourcing is often
A 2018 Microsoft study shows that 95% of respondents consider customer service to be a critical factor in their loyalty to a brand. And as
Welcome to 2025, where your average customer is anything but average. Armed with smartphones and savvy search skills, today’s consumers have instant access to infinite
In today’s rapidly evolving business world, contact centers face a big challenge: How to implement cutting-edge AI technology without losing the human touch that customers
As remote work continues to reshape the business landscape, contact centers are leveraging advanced solutions to maintain and enhance operational efficiency. This shift to remote
Implementing effective customer feedback systems has become crucial for companies aiming to enhance customer experiences and improve satisfaction. Best practices for customer feedback ensure organizations
Companies are increasingly recognizing the value of customer feedback as a driving force for improvement, and the smart ones have developed a methodology creating a
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