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Nearshoring, Nearshoring contact center, Support Services

Exploring Jamaica’s Nearshoring Advantage

Proximity, U.S.-Cultural Affinity Propel This CX Destination When accessing nearshoring contact center markets, the destinations can be grouped into four distinct categories: emerging, declining, contenders,

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The ROI of a Hybrid Staffing Model

During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created

Call Center Rep Skills 101

Call Center Rep Skills 101

According to Zippia, ‘customer service’, ‘communication’, ‘data entry’, ‘telephone calls’, ‘outbound calls’, and ‘other skills’ were six of the most common call center qualifications found

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