The ROI of a Hybrid Staffing Model
During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created
During 2022 the amount of customer service calls steadily increased due to the influx of questions thanks to the pandemic. For many companies, this created
So much has been made about the Great Resignation that it appears to have become part of our reality. But is that true? Any time
When the term Artificial Intelligence (or AI for short) was first introduced into the lexicon of the business world, it sounded scary. Was society finally at
Organizations across the globe have enhanced their service offerings in recent years by outsourcing specific components of their core operations. Contracting out to fulfill certain business
According to Zippia, ‘customer service’, ‘communication’, ‘data entry’, ‘telephone calls’, ‘outbound calls’, and ‘other skills’ were six of the most common call center qualifications found
Call center technology has always been ahead of the curve, but now it’s evolving at unprecedented rates. By the end of 2024, 75% of enterprises
Reports show that 94% of customers are more likely to recommend a company if they feel that they have received very good customer service. With
Smart companies do whatever they can to reduce costs and maximize efficiency. According to a recent Deloitte survey, the number of global companies pursuing cost
Customer satisfaction plays a crucial role in a business’ success. Negative experiences like long wait times is one of the reasons 50% of customers switch
Call center industry trends in 2021 are laser-focused on customer experience. And, quite frankly, when you consider the findings of the below study, it’s an
About as common as unjustified fears of AI overlords enslaving the human race, are blanket defenses of AI technology as something inherently good, ethical, and
“Here we go,” you think before morosely tapping out the 1-800 number on your dial pad. You only have a ring’s worth of time to
Chances are you’ve read about the flashier aspects of AI implementation—automation of rote tasks, CX tailored to individual customers, saving money—even if you’re not an
More often than not, the stories we hear about AI and customer experience are either warning us against nefarious practices or recollections of a negative
So much of the conversation around AI implementation in business, including our last couple of blogs, focuses on customer service, and with good reason: chatbots
One thing any event planner will tell you is that making in-person connections is a powerful thing. But, while our current social distancing status is
At Humach, we see our human agents and our digital ones as distinct, essential entities, each with a set of strengths and weaknesses. Neither is
When it comes to consumers, their behaviors, emotions, and influences change but the one thing we know for sure is: people do business with people