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Customer Experience Strategy: 2019

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer

Customer Experience Strategy: 2019

Customer experience has become the buzzword of all buzzwords. Every business is reliant on the customer, which makes strategy surrounding them so crucial. The customer

Contact Center Best Practices

The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high standards and wildly

Contact Center Best Practices

Better Customer Experience The contact center industry is a tough one. It can sometimes feel like an endless weight with no upside. Stressful days, high

Reducing call center attrition

It’s no big secret. The call center industry has one of the toughest retention success rates amongst their agents. Attrition is high amongst this sector,

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